FAQ
FAQ – Order Help & Store Policies
How to Place an Order
Choose the products you want and add them to your shopping cart.
Continue to checkout using either the regular checkout method or PayPal.
Enter your email address, full name, and delivery address.
If you have a promo code, type it into the Discount box before continuing.
Review your address → add payment details → select Complete Order.
An order confirmation will appear on the screen and will also be sent by email. Support: service@avelorxia.com
Incorrect or Missing Items
Please contact support and include:
Order number
A clear photo under 1MB showing the problem
Once confirmed, the correct products will be shipped without additional charges. Email: service@avelorxia.com
Confirming Orders
Please check your inbox for your order confirmation and order number. If it is not visible, review your spam or junk folder.
Modifying Orders
Order updates may be requested before 11:00 PM (PDT, GMT -7) on the same purchase day. After that time, processing may already begin. Contact: service@avelorxia.com
Cart Operations
Add items: Choose product options → Add to Cart
View cart: Select the shopping cart icon
Adjust quantity: Change the number in the Quantity field
Remove item: Select Remove
Recommended Browsers
For the best experience, use updated versions of Chrome, Safari, Firefox, or Edge/IE.
Payment Methods
Visa, MasterCard, American Express, Discover, PayPal, Apple Pay.
PayPal Payments
Choose PayPal → sign in → approve payment → return to confirmation page.
Applying Discounts
Enter your discount code → select Apply → the discount appears in the order summary.
Returns & Exchanges
Review the Return Policy or contact support: service@avelorxia.com
Returning Products
Please contact support before returning any item: service@avelorxia.com
Cancellation Policy
Orders may be cancelled before 11:00 PM (PDT, GMT -7) on the purchase date. Contact: service@avelorxia.com
Security
Checkout transactions are protected with encryption. Credit card payments are handled securely.
Privacy
Personal details are kept confidential and are not disclosed without permission, except when required for order service or legal compliance.